Please allow 1 - 2 business working days for processing time, this allows our team to get your order printed, packed and ready for shipment. Once your order has been handed over to our carriers, you will receive a shipping confirmation email.
We operate Monday - Friday 8:00 - 17:00
All of our parcels are sent out tracked, allowing our customers to follow every step of the way. The cost of shipping will depend on the weight of your parcel and time frame - this will be calculated at the checkout.
Please see below for our shipping rates:
Free shipping when you spend £45+
UK Royal Mail Tracked 24 - £4.50
UK Royal Mail Tracked 48 - £3.50
If there is a problem with sending your order we will contact you as soon as possible to ensure you have your sweets with you as quickly as we can.
Incomplete delivery address
If you have filled in your delivery address incorrect or incomplete we will not be able to create a shipping label without being provided with the correct details. This may add time to your delivery as we will need to contact you before sending off your parcel.
How will I know when my item has been dispatched?
You will receive a dispatch confirmation via email that will be sent to the email address provided on the order details.
Delivery terms and conditions;
We are unable to take responsibility for our parcels that are lost in transit or go missing after proof of delivery has been obtained. If you have not received your parcel, we will need to start a claims process with your chosen carrier which can take up to 30 days.